Commonwealth Bank suffers fourth massive outage in a matter of weeks as customers are left unable to log onto their online banking
- Users started reporting issues across the country from about 11am on Tuesday
- Netbanking is so far the most affected with 92 percent of reported problems
- Some customers were unable to pay for fuel and shopping by EFTPOS
- CommBank’s mobile phone apps and ATMs seem to have escaped the crash
- Customers have had to endure similar crashes on July 2, June 23 and June 17
Commonwealth Bank customers have been unable to log online after the bank suffered its fourth major lunchtime outage in a month.
Users began reporting problems around 11am on Tuesday and downdetector.com.au immediately saw a massive spike in complaints about CommBank connections.
Problems were reported nationwide with users in all capital cities having issues, mainly with netbanking and EFTPOS payments.
Commonwealth Bank customers have been unable to log online after the bank suffered its third major outage in a month
CommBank’s mobile phone apps and ATMs appear to be less affected.
The bank apologised on Twitter after their social media was flooded with complaints.
‘We’re aware some of you are experiencing difficulties accessing our services and we’re urgently investigating,’ CommBank said on their Twitter account.
‘We apologise and thanks for your patience, we’ll provide an update soon.’
One user replied: ‘Not been able to buy lunch today, and transfer money to pay bills today has taken a huge toll on me today. Please fix this ASAP. I’m hungry.’
Another warned: ‘Be careful, app may look like it’s working but it seems Osko/PayID transfers are stalled.’
Users began reporting problems around 11am on Tuesday and downdetector.com.au immediately saw a massive spike in complaints about CommBank connections
Others fumed about the repeated problems that they have recently been experiencing with the bank’s online banking.
‘Another day another issue….it’s seriously gone beyond a joke at this point!’ said one.
‘Fourth time in five weeks. Pathetic,’ said another. ‘If this happens one more time after this one, I’m moving banks. Your systems are s***.’
The chaos comes less than week after a similar crash on July 2 and another at lunchtime on June 23, which was just days after another previous crash that also took down other banks.
On June 17, Commonwealth Bank was affected by an Australia-wide system outage that also hit a number of other banks as well as airlines and Australia Post.
Problems were reported nationwide with users in all capital cities having issues, mainly with netbanking and EFTPOS payments
That disruption was caused by United States based content delivery company Akamai Technologies’ infrastructure temporarily failing.
Akamai customers such as the Commonwealth Bank, ANZ, Telstra, and Virgin Australia airlines went offline for between one and four hours as engineers raced to repair the problem.
The bank also experienced an earlier similar crash on April 26.
On Tuesday, another furious Twitter customer raged: ‘This is getting ridiculous now, you’re supposed to be the leader when it comes to technology and banking, but you’re turning into the #vodafail of banks instead. Get your s*** together.’
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