Covid-19: Fast-tracking fully vaccinated arrivals and fed up with bad service

Poor service “because of Covid” is leaving customers fed up, according to research. They were initially tolerant of delays as businesses coped with the pandemic but that excuse doesn’t seem to wash any more. Complaints are at the highest level for 12 years, the UK Institute of Customer Service finds, with firms being accused of using the pandemic as an excuse for long waits on the telephone or late deliveries. The sectors with the biggest issues were transport and local public services. “Saying ‘because of Covid’ is not a good phrase,” said Jo Causon, the institute’s chief executive. “Organisations must not hide behind this blanket statement.”